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Have you considered the benefits of hiring a security company? If so, it is vital to know which qualities to look for during the hiring process. There are a few elements that trustworthy security services have in common. If you are looking to hire a reliable security company, here are some key indicators of an effective provider.

Reputable Industry Provider

A large, industry-leading company is not necessarily the best choice; it’s more important to find a reputable and trustworthy service, regardless of the scale of their operations. Look for a security company that provides excellent customer service, has a solid reputation with positive reviews, and values client feedback. A quick Google search will reveal a company’s reputation through Yelp, Linkedin, and Facebook reviews. In addition, the Better Business Bureau is a trustworthy resource. Most importantly, make sure that the service you hire has the necessary professional licenses to operate legally in your state. Furthermore, the service provider should have a wide spectrum of insurance coverage, including worker’s compensation insurance in case of personal injury, and automotive insurance in case of theft or vandalism. The safety and security of your business and your employees is of vital importance; personalized service goes a long way and your safety deserves that kind of attention.

Strong Financial Health

Make sure that the security company you are hiring is financially stable. You do not want their monetary troubles to cause problems for your business in the long term. Look for indicators of financial stability and strength. Again, check their references or use a quick internet search to see who their previous clients were, what services were provided, and whether the clients were satisfied with that service. In addition, if the security company or any of its security guards has ever been involved in a negligence litigation lawsuit, it’s definitely a red flag.

Trained and Certified Staff

Ask your prospective security company about their vetting process and verify the qualifications of their staff. It’s important that the security company provides guards that are well-trained and vigilant. Check to make sure that the company you hire to protect your business runs thorough background checks on their security guards. Make sure that each individual security guard has been trained according to legal requirements, and possesses the necessary licenses and certifications. If the guards are authorized to carry firearms, additional qualifications and carry permits may be required.

Innovative Technology

Consider your security service’s technological capabilities and equipment, and whether or not they stay up-to-date with the latest innovations in surveillance technology. For example, consider the cameras they install: are they standard CCTV cameras that have to be manually operated? Or do they utilize 360-degree view technology that eliminates blind spots? What sort of weapons and gear are the guards equipped with? Are they dressed professionally, with neat uniforms and effective radio equipment? How is the flow of their command structure and communications process? By choosing a company committed to innovation and competition, you can potentially increase productivity and efficiency in your own organization.

Defined Services and Management Plan

If a security company’s website does not clearly define the scale and structure of their services, it is best to stay away. This is a clear indication that the company does not have a focused vision, or worse, is simply downright incompetent. First, make sure their values and services fit your requirements. Secondly, check how their security expertise has evolved over time. Will their guards implement the best industry practices while on the job? How will they use their expertise to benefit your company? Be sure that the company will align with your business’ expectations. Having the company’s values coincide with your expectations is key to a lasting partnership.

Ready to Hire?

Before hiring a security company to take over your business’ security needs, it is crucial that you make sure that its qualities match your business’ requirements. Remember that a bigger service provider is not necessarily better; it is more important to check for positive reviews, proper licensing, well-trained staff, and technologically advanced equipment. After all, you can’t feel secure without trust.

Tom Tamar
Tom Tamar
Tom Tamar is the President & C.E.O. at City Wide Protection Services, Inc. The security firm specializes in a full range of security services, consultation and training. Tom is an active SDCAA supplier member and serves in several committees including the Legislative and Editorial Advisory Board.

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